Hotels in Nigeria are set to reopen after a forceful closure by the coronavirus pandemic in March.
With this, guests are expected to witness a lot of changes since the industry has been forced to evolve as every single touchpoint, from sun loungers to room keys – is highly considered.
Long gone are the days of having your car parked and bags carried. While traditional reception areas may become obsolete as check-ins are done electronically, restaurants and bars will cater to fewer people, and cleaning procedures will naturally be stepped up.
Though hotels in Nigeria were permitted to reopen soon, new government guidelines have called for changes to the way they operate during the pandemic and Maison Fahrenheit, a boutique hotel nestled in the heart of Victoria Island, Lagos Nigeria, is already getting a jump-start on implementing the changes to ensure the safety and security of its guests and team members.
As to remain committed to ensuring that its guests experience flexibility during these challenging times, Maison Fahrenheit has further extended its cancellation policy thereby making reservations even more flexible.
For guests with guaranteed booking, cancellation less than 48 hours comes with a 50% accommodation charge, while a 100% charge would be applied afterwards. Amendments or cancellations before 48 hours comes with no charges.
CLEANLINESS AND HYGIENE STANDARD
Given the effects of COVID-19, Maison Fahrenheit is taken additional measures in its cleaning practices and hygiene protocols such as:
COVID-19 has raised awareness about the importance of high-touch surface cleanliness. In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are thoroughly treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guestrooms, the company likewise has added to its protocols, requiring that all surfaces are thoroughly cleaned with hospital-grade disinfectants. Also, disinfecting wipes will be placed in each room for guests’ personal use.
‘’Safety for our guests and associates has always been a top priority for Maison and today that discussion of safety is in the context of COVID-19, we want our guests to know that we are doing everything we can to welcome them back to a safe and clean hotel environment when they start travelling again.” Anselm Tabansi, Founder – Maison Fahrenheit hotel
GUEST CONTACT/GUEST ROOM
The NCDC and World Health Organization (WHO) warns about direct, person-to-person contact as the primary way COVID-19 is spread. To help alleviate the risk of transmission this way, the company will be using signage in its lobbies to remind guests to maintain social-distancing protocols and removing or re-arranging furniture to allow more space for distancing.
Maison also is evaluating adding partitions at front desks to provide an extra level of precaution for its guests and associates and is working with supply chain partners to make masks and gloves available to associates. The company is installing contactless hand sanitizing stations at the entrances to the hotel premises and near the entrance to the lobby and reception arena near, elevator banks and meeting spaces. In addition to guest amenities, hand sanitizers, mini face mask, and disinfected face wiper will be provided in each guest room. Guests can choose to use their phones to check-in, make special requests, and order room service that will be specially packaged and delivered right to the door without contact.
Maison’s food-safety program includes enhanced sanitation guidelines and training manuals for all operational associates that include hygiene and disinfecting practices. At Maison, all food handlers and supervisors are trained on safe food preparation and service practices. Maison’s food-and-beverage operations are required to conduct self-inspection using the company’s food-safety standards as guidelines, and compliance in ac accordance with NCDC/ WHO guidelines. Also, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.
Since welcoming, protecting, and taking care of others has been the very DNA of Maison and at the heart of what they do. Today, more than ever, their employees, customers, and partners need to be reassured of their ability to offering them the best welcome possible.